Q: How long would it take for me to receive my order?
A: We dispatch the orders through Bluedart ,a very trusted and quick logistic company ; it generally takes 0-3 business days for us to dispatch the order and shipping takes 2-7 business days depending on the location. Please do not hesitate to contact us with any other additional shipping questions.
Q: How can I make the payment?
A: We accept credit/debit card payments through PayUMoney- a very safe payment gateway. Also, it is possible to do online transfer through NEFT also called third party transfer.
Q: What is the minimum quantity that I can order?
A: There is no minimum order quantity required. You can order even 1 piece.
Q: How can I keep track of where my package is once it has been shipped?
A: Once you have placed your order you will receive an order confirmation to the email address that you provide at checkout. As soon as our fulfilment team ships your package, you can ask us for the tracking number. You can copy and paste this tracking number into the bluedart tracking page to track the package.
Q: Am I able to place my order over the phone?
A: Yes, we are more than happy to place your order for you over the phone! We can also provide assistance for those who would like to place their orders themselves online. You can contact us at 9997122774 during our business hours.
Q: How do you hang, light, assemble, products such as paper lanterns or tissue pom poms?
A: You can assemble, hang or light your products in a few simple steps. Provided below are instructions for a few specific products.
For instructions on how to use Candle Bags click HERE.
For instructions on how to assemble and light Sky Lanterns click HERE.
For instructions on how to use water lanterns click HERE.
Q: Are the colours the same as on the website?
A: We do our best to provide accurate pictures online which give the best possible representation of the colours we have available in our warehouse. The colours and resolution may vary slightly from computer to computer.
Q: Do paper lanterns include the light?
A: No, paper lantern purchases do not include lighting. We offer many different ways to light your lantern, and you can purchase the lights (LED Lights, T-lite candles) from us.
Q: Can I use a tea light to light the paper lanterns?
A: No, paper lanterns do not have a base, so a light that hangs would be needed to light your lantern.
Q: How high do the sky lanterns fly?
A: The sky lanterns fly 800-1000 feet in the air.
Q: How long do the sky lanterns stay in the air?
A: The sky lanterns will be in the air for 11-15 minutes.
Q: What is the difference between regular sky lanterns and premium sky lanterns?
A: Regular sky lanterns use thin metal wire to hold wax fuel cells. Premium sky lanterns use fire-resistant string to hold fuel cells, and wire-free sky lanterns are biodegradable.
Q: Am I able to personalise my skylanterns.
A: Yes, we can get printing done on your skylanterns for a minimum order of 100 pcs for a very nominal price.